Service Management >> Organizational Maturity Assessment
Service Description:
The Manta Group uses the IT Infrastructure Library (ITIL) to baseline process maturity for service management. ITIL comes with a basic maturity model that the Manta Group has evolved to capture required components for CMMi maturity levels. This is the assessment phase in our RAPID approach.
Service Scope:
Our consultants have expertise in the following service management processes; Incident Management, Problem Management, Change Management, Release Management, Service Level Management and Configuration Management.
Subject Matter Expertise:
- The Manta Group uses its holistic approach to service management to deliver a comprehensive maturity assessment of one to many Service Management processes.
- Our consultants have at least 5 years experience in an operational environment and exposure to multiple environments across various vertical markets. In addition, they will have at a minimum, a practitioner level certification in their respective area of expertise.
Service Brief:
Customer Requirement - Incident and Change management processes were required to be at Level 3 maturity to support infrastructure consolidation efforts across the organization.
Manta Solution - The Manta Group deployed four consultants and a Project Manager for a period of four months. Through interviewing, documentation review and observation, we were able to assess the relative maturity of eight IT organizations and four corporate organizations to determine the gap requirements to meet the target maturity level. Over 100 interviews were conducted and reports made to the architecture review board and IT executive leaders with recommendations for bridging the gaps.
