Service Management >> Process Re-Engineering
Service Description:
The Manta Group uses the IT Infrastructure Library (ITIL) combined with Control Objectives for Information and related Technologies (CobiT) to deliver comprehensive and measurable process re-engineering solutions to enhance delivery and support capabilities of our customers.
Service Scope:
Our consultants have expertise in the following service management processes; Incident Management, Problem Management, Change Management, Release Management, Service Level Management and Configuration Management.
Subject Matter Expertise:
- The Manta Group uses its holistic approach to service management to deliver a comprehensive analysis of Service Management processes.
- Our consultants have at least 5 years experience in an operational environment and exposure to multiple environments across various vertical markets. In addition, they will have at a minimum, a practitioner level certification in their respective area of expertise.
Service Brief:
Customer Requirement - Change Management process lacks the rigour to provide adequate reports. The process is inconsistent across the organization. The customer wants a standard process to manage infrastructure and application changes across the organizations.
Manta Solution - Use the RAPID approach to build consensus on the vision for change management, assess gaps and redesign the process. Particular attention is given to managing the people side of change, developing a communication strategy, messages, and collateral to support the successful organizational change required for the new process. ITIL and CobiT are used to provide rigour and reporting on the performance of change management in the organization. A subject matter expert and communications specialist would be deployed for a total effort of 120 days.
