Service Management >> Service Analysis
Service Description:
The Manta Group analyzes customer capability, process effectiveness, metrics tracking and reporting, giving an independent assessment of performance.
Service Scope:
Our consultants have expertise in the following service management processes; Incident Management, Problem Management, Change Management, Release Management, Service Level Management and Configuration Management.
Subject Matter Expertise:
- The Manta Group uses its holistic approach to service management to deliver a comprehensive analysis of Service Management processes.
- Our consultants have at least 5 years experience in an operational environment and exposure to multiple environments across various vertical markets. In addition, they will have at a minimum, a practitioner level certification in their respective area of expertise.
Service Brief:
Customer Requirement - Develop a continuous improvement model for Service Management processes across the enterprise.
Manta Solution - Deploy a team of consultants to build a model to analyze service management processes. Execute the model and provide a report back to executives on the current performance of service management complete with recommendations for improvement.
